WARRANTY, RETURNS, REFUNDS and CANCELLATIONS
- Factory Discounts offer a 12-month warranty on most products unless stated otherwise. Some products may be provided with extended warranty for your peace of mind. Electronic products come with a 3-month warranty. Please refer to the product listing for the warranty period.
- You are required to notify Factory Discounts within 2 working days of receipt in the unlikely event that an item arrives damaged, faulty or is missing any parts. In addition to a detailed description, you may be required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process (as determined by our returns team). Please do not attempt to return the item without our approval.
- To make a warranty claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide any evidence to support your claim to assist with the assessment process.
- If a refund is approved due to warranty or fault, it generally takes up to 3 working days to process and we will notify you once a refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process the funds back to your account.
- Refunds can only be returned via the same payment method as the original payment was made. Eg, Credit Card, Paypal etc. No exceptions.
- A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
Change of Mind Purchases
- We do not issue refunds or exchanges for ‘Change Of Mind’ purchases under any circumstances. Please choose your item carefully. Consult the descriptions and specifications prior to purchasing.
- If an order cancellation is requested, it may be possible however it will depend on the status of your order. If a refund is approved the refund will be subject to a non-negotiable 10% admin/processing fee to cover costs involved in the cancellation process.
- If for any reason a return of the product is required, customers will be responsible for all or any return shipping costs (unless we specifically agree to cover the costs on a case-by-case basis)
Cancellation of orders
Factory Discounts reserve the right to cancel any order and issue a full refund for reasons attributed to customers providing false details or orders that have been flagged with a high risk of fraud. We also reserve the right to cancel any orders if advised to by any of our payment partners. Cancellations can also occur if there are any issues with stock availability, product listing errors (including product descriptions, images and incorrect pricing) or for any other reason as required within the Australian consumer laws. Please refer to our Terms & Conditions