SHIPPING INFORMATION

Delivery Fee:

We offer FREE delivery on most products to most areas within Australia*

Order Processing Times:

Please allow 2-3 business days for us to process your order before it is dispatched.

Tracking details:

Tracking details will be emailed to you once your order has been dispatched. You will be provided with a link in the email so you can easily track your order.

Estimated Delivery Times:

In most cases, orders are usually delivered within 5-10 business days once they are dispatched (WA & NT a little longer).

VIC5 – 7 business days
NSW, SA and ACT6 – 10 business days
QLD, NT and TAS7 – 12 business days
WA7 – 14 business days

Multiple Deliveries:

In some cases, you may receive your order over multiple deliveries via different couriers. This is because we use multiple warehouses and parts of your order may be dispatched from different locations, via different couriers. But don’t worry, you will receive tracking details for each item.¬†

Remote Area Deliveries

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to.

Please refer to the list below for more details.

We are regretfully unable to deliver ANY items to the following postcodes:

StatePostcodeSuburb
SA5701WOOLUNDUNGA
WA6740DRYSDALE RIVER
WA6740MITCHELL PLATEAU
WA6740OOMBULGURRI
WA6740KALUMBURU
WA6740PRINCE REGENT RIVER
WA6740WYNDHAM
WA6743WARMUN
WA6743CAMBRIDGE GULF
WA6743LAKE ARGYLE
WA6743DURACK
WA6743GIBB
WA6743KUNUNURRA
TAS7151HEARD ISLAND
TAS7151DAVIS
TAS7151MAWSON
TAS7151MACQUARIE ISLAND
TAS7151MCDONALD ISLANDS
TAS7151CASEY
Delivery of larger (bulky) items may not be possible to certain areas within Australia due to these areas being outside our delivery network and may not qualify for free delivery (please see table below as a guide).
If this applies to you and you have placed an order, we will contact you with more information. In some cases this may result in your order being cancelled and refunded.
StatePostcode
NT0800-0999
NSW2641,2717, 2831, 2898, 2899
QLD4184, 4421,4450-4499, 4680, 4700-4999, 9920-9999
SA5701
WA6055, 6215-6799
TAS7151

Important information for our customers

Inaccurate Address If there are any issues with the delivery address you provided on your order and your order is returned to us, a customer care team member will be in touch with you. A re-delivery fee will need to be paid for any order that needs to be resent as a result of customer error.

Authority To Leave (ATL) If no one is home to receive your order, we automatically give authority to our couriers to leave your item in a safe location as determined by your local delivery contractor. For this reason, we encourage customers to advise a suitable delivery address and make use of the tracking details provided to ensure someone is available to receive the delivery.

Rejected by Receiver¬†If your item is a gift, please ensure that the receiver knows about it’s pending delivery to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

Concerns with your courier: Your local courier is a private contractor and is solely responsible for their own conduct when delivering your orders. They do not represent Factory Discounts and nor do we condone any reckless or rude behavior or dangerous driving. If you have a complaint, we advise you to direct your concern to the courier company in question however we are always interested to know of any such conduct so we can refer it to our freight manager.